Incident Response Retainers
Ensure your business is protected from cyber threats with a guaranteed rapid response. Our comprehensive cyber incident response retainers provide fast, effective, and flexible protection for organisations against all cyber risks.
What is an Incident Response Retainer?
An Incident Response Retainer is a proactive service agreement designed to safeguard your organisation by ensuring a guaranteed, rapid response in the event of a cyber attack. By pre-purchasing this service from Samurai Security, you secure immediate access to experienced incident responders who are ready to address and manage cybersecurity emergencies such as data breaches, ransomware attacks, or any other threats.
Our service provides around-the-clock access, 365 days a year, to expert resources. This readiness allows our team to quickly determine the cause of the breach, identify and protect critical systems, contain the breach effectively, and eliminate threats posed by malicious actors. The retainer agreement specifies the scope of services, response times, and costs, offering a predictable framework that allows for swift and decisive action when most needed.
Additionally, our retainers offer flexibility with transparent pricing, ensuring you receive tangible value for your investment while maintaining peace of mind. Samurai Security’s prioritised response leverages and maximises your existing security infrastructure, meaning there’s no need for additional technology investments. This adaptability extends to our broad spectrum of end-to-end cyber risk solutions, enhancing your organisation’s resilience without requiring extensive new expenditures.
When faced with a cyber incident, it’s crucial to respond swiftly and effectively to protect your operations, reputation, and bottom line. Timely response and notification are not only strategic but are also mandated by various privacy and consumer protection compliance laws. Prepare your organisation with our comprehensive and adaptable cyber risk retainer, and ensure your readiness for any cybersecurity challenge.
Why Our Incident Response Retainer is Essential
Cybersecurity incidents can strike at any time and have significant impacts on business operations, reputation, and compliance.
Our Incident Response Retainer ensures that you have a dedicated team of experts ready to assist you in the event of a cyber-attack, minimising the financial and reputational damage that could result from a security breach.
Guaranteed Immediate Response
In the chaos that follows a cybersecurity incident, every second counts. Our Incident Response retainer guarantees a predetermined response time, ensuring that expert help is on hand exactly when you need it.
Cost Predictability
By agreeing to a retainer, you lock in service rates and avoid the premium costs often associated with immediate, emergency hiring of incident response experts.
Continuous Preparedness
Our retainer services can include regular reviews and updates to your incident response plan, ensuring ongoing preparedness against evolving cyber threats.
Expert Resources
Access to seasoned cybersecurity professionals and cutting-edge technology means you’re well-equipped to handle sophisticated cyber threats.
Minimised Downtime
Quick and efficient response reduces system downtime and operational disruption, helping to limit the financial and reputational damage of a cyber incident.
Enhanced Compliance
Many industries are governed by regulations requiring robust incident response strategies. Our Incident Response retainer ensures compliance and can prevent penalties associated with breach management failures.
Key Benefits
100% Guaranteed response in the event of an incident
With our Incident Response Retainer in place, you’ll have priority access to skilled incident responders who are prepared to act quickly and effectively when a breach occurs.
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Peace of mind for stakeholders
An Incident Response Retainer instils confidence in your organisation’s ability to respond to and recover from cyber incidents, reassuring stakeholders and customers alike.
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50% rollover of unused days for other services
Maximise the value of your investment by utilising unused retainer days for a range of additional cybersecurity services that can help strengthen your organisation’s overall security posture.
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Our Approach & SLAs
01
Initiation & Onboarding
To begin the Incident Response Retainer service, we will establish a list of authorised personnel and agree on a security protocol. You will need to complete an onboarding questionnaire that collects technical details about your infrastructure, key contacts, procedures, and other relevant information. This enables our incident response team to understand your environment as they commence the engagement.
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Operating hours and response times
Initiate an Incident Response by calling our Emergency Incident Response contact telephone number, available 24/7/365.
We will deploy incident respondors within the first 3 hours of breach notification (average response time of less than an hour), assess the incident, coordinate initial security efforts, and provide immediate instructions for you to follow.
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Enacting Incident Response
We identify if an attack has caused a significant impact on the confidentiality, integrity, and availability of data. Examples of such evidence include ransomware, untreated malware infections, mailbox or phishing breaches, malicious parties accessing private systems or files, and malicious insiders stealing, altering, or preventing access to data.
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Response Team
In the event of a cyber-attack, we will provide at least two incident responders who will work to understand the cause of the breach, identify and secure critical systems, contain the breach, and eradicate the malicious actors.
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Customer Dependencies
Access to systems and telemetry is essential for us to perform our incident response services. We need access to all relevant systems and data to identify and resolve issues as quickly as possible. This typically includes firewall logs, host-based logs, server logs, network logs, network diagrams, mail server logs, antivirus logs, and backups.
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Client Appraisal
Throughout the incident response, we will provide daily briefings, including a rolling GANTT-based view of the investigation timeline as events occur. These briefings facilitate communication and visibility and serve as a point of guidance for all parties involved. We will report hours worked to you daily.
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Unused rollover of days
If any time remains unused at the end of the 12-month period, 50% of the remaining time from the Incident Response Retainer can be carried over to the next year. After the initial 12 months, the client can use 50% of the remaining days within a 3-month period.
Incident Response Methodology
A well-designed methodology is crucial for businesses to protect themselves from cyber attacks. Drawing from trusted sources such as NCSC & CREST, Samurai has developed a comprehensive incident response framework that consists of five stages, each designed to mitigate the impact of a breach and prevent future incidents.
01
Identification
The first stage, Identification, is vital in pinpointing the source and cause of the breach. Samurai conducts thorough investigations, including examining system logs, analysing network traffic, and interviewing key personnel to collect relevant information and accurately determine the origin of the breach.
02
Containment
During the second stage, Containment, Samurai’s primary goal is to limit the spread of malware and prevent the attacker from compromising additional systems. We achieve this by isolating affected systems, implementing network segmentation, and preserving essential forensic data that can help ascertain the specifics of the breach.
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Eradication
In the Eradication stage, Samurai focuses on helping the IT Team with the complete removal of all traces of the breach. We employ a systematic and exhaustive approach, ensuring that all infected systems are identified, and malware components are eliminated before moving on to the next system. This method minimises the risk of lingering malware or attacker presence that could continue to threaten the organisation.
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Recovery and Return-to-Operation
The fourth stage centres on restoring the affected systems and devices to a secure and functional state. Samurai works with the client and prioritises critical systems, helping the IT team to methodically secure them before gradually bringing them back online in controlled groups. During this process, we carefully monitor for any signs of adverse effects or recurring issues.
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Prevention and Improvement
The final stage, Prevention and Improvement, entails investigating the root cause of the breach and implementing necessary security measures to avert future incidents. Samurai conducts a thorough post-incident analysis, taking into account all vulnerabilities discovered during the response process. We then collaborate with your organisation to develop and implement remediation strategies to strengthen your security posture and reduce the likelihood of future breaches.
In conclusion, Samurai’s incident response framework offers an effective methodology for safeguarding our clients from cyber attacks. By following the five stages of the framework, we can minimise the impact of a breach, recover swiftly and efficiently, and implement proactive measures to prevent future incidents.
Frequently Asked Questions
How quickly does the Incident Response team respond in an emergency?
Our retainer agreements guarantee response times as low as one hour from the moment an incident is reported. Specific response times can be tailored based on your organisation’s needs and the nature of your operations.
What kind of support can I expect after an incident is resolved?
Post-incident support includes a comprehensive analysis of the incident, recommendations for strengthening your security posture, and assistance with any needed communications or compliance reporting. Our goal is to not only address the immediate issue but also enhance your defences against future threats.
Are there different levels of retainers available?
Yes, we offer various levels of retainers to suit different sizes and types of businesses. Each level provides a different scope of services, from basic support to full-scale incident management teams.
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